Contact details Mepal
The delivery time for products from our standard range is approximately 5 to 7 working days.
Do you have a question about a product, the ordering process or the delivery of your order? You can reach us in the following ways. Please note that our current response time is 3 to 5 working days. We’ll do our best to help you as soon as possible!
If you're looking for parts for your Mepal products, take a look at the spare parts section.
Email
Send an email via the contact form or directly to customerservice@mepal.com.
If you have a question about one of your own Mepal products, please include a photo so we can assist you as quickly as possible.
Facebook
Send a message via Facebook or Instagram
Available on weekdays from 7:30 AM to 4:00 PM,
(on Fridays until 3:00 PM).
WhatsApp
Send a WhatsApp message to
+31 573-820820
Available on weekdays from 7:30 AM to 4:00 PM,
(on Fridays until 3:00 PM).
Phone
Call us at: +31 573-820820 (NL local rate)
Available on weekdays from 8:00 AM to 4:00 PM (on Fridays until 3:00 PM).
Call us at: +44 7384 317364 Available on weekdays from 8:00 AM to 4:00 PM,
(on Fridays until 3:00 PM).
Headquarters
Call us at: +31 573-820800 (NL local rate) Available on weekdays from 8:00 AM to 4:00 PM,
(on Fridays until 3:00 PM).
Business Address:
Mepal bv
Aalsvoort 101
7241 MB Lochem
The Netherlands
Postal Address:
Mepal BV
P.O. Box 227
7240 AE Lochem
The Netherlands
E-mail: info@mepal.com
The European Commission provides an online dispute resolution platform, which you can find here: http://ec.europa.eu/consumers/odr/. Consumers have the option to use this platform for dispute resolution.
